Shop confidently with Etsy's Purchase Protection programme

Get a full refund if your item isn't as described, arrives damaged or late, or doesn't arrive at all*.

Etsy Purchase Protection

Easily get help in the rare case that something goes wrong when shopping from a small business.

What's eligible for Etsy Purchase Protection:

• Your order doesn't match the item description or photos

• Your item arrived damaged

• Your item arrived after the estimated arrival date

• Your item didn't arrive or was lost in the mail

We’re ready to help if something goes wrong. Here’s how it works:

1

Reach out to the seller

Send a message to your seller from the ‘Help with order’ page if there’s an issue. Sellers know their business best – by reaching out to them first they can try to resolve the issue before Etsy steps in.

2

Open a case for Etsy to review

You’ll be eligible to open a case 48 hours after sending the original help request message and the estimated delivery date window has passed. Once a case has been opened, Etsy will step in to review the details.

3

We’ll help you reach a resolution

If your order is eligible for Etsy Purchase Protection, you’ll be refunded for your purchase. Once the case is closed, you’ll receive an email confirmation.

Full info link:

https://www.etsy.com/uk/etsy-purchase-protection

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